Quote-to-Cash (Q2C)
From commercial requirement and quotation through order, billing and collection. Often includes product configuration, pricing, approvals, contracts and subscription changes.
Order-to-Cash (O2C)
Execution chain from confirmed order: availability, fulfilment, billing, payment and reconciliation. It generally starts after the quoting stage.
Difficult handoffs
Quote-to-order mismatches, inconsistent tax, missing contract fields, credit notes, partial payments and divergent customer master data.
Targeted improvement
Measure quote rework, approval time, invoice delay and reconciliation gaps, then automate the highest-friction handoffs first.
At a glance
| Journey | Start | End |
|---|---|---|
| Q2C | Opportunity / quote | Collection |
| O2C | Accepted order | Collection |
How SFERE can support
SFERE: BPMN process mapping, business rules, CRM/CPQ/ERP integration and handoff quality metrics.
Official laws, standards & publisher resources
This is an editorial explanation. Verify consolidated laws, applicable standards and interpretations for your activity, country and date. Full standards may require a licence.